About Us This web site is owned and operated by JoTech Ltd (t/a Insectopia). If you have any suggestions or comments or if you need to contact us, please email us using the link on the store page or use the details below.
Our Contact details:
JoTech Ltd (t/a Insectopia)
Rothay Church Lane Austrey CV9 3EE United Kingdom
Phone: 01827 830 606
Email: insectopia [at] jotech [dot] ltd [dot] uk
VAT Number 947 4572 84
A Company Registered in England and Wales no 6808478
Making A Purchase Not all creatures will be suited to our cage environments, and we do not advise on this matter. The insects and spider pictured on our logo illustrate a small number of the wealth of species in the UK (both in the wild and kept as pets); they are not necessarily indicative of species that will be suited to rearing or study using our products. If you are in any doubt, we recommend that you order a sample of our material and/or consult a specialist breeder before purchasing one of our products.
To make purchase browse our store and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order. If you have made a mistake in your order and cannot correct it in the shopping cart, contact us IMMEDIATELY BY EMAIL and/ or PHONE. Once the mistake has been corrected, we will email you to confirm.
The display of goods on the Insectopia website (www.insectcage.net) amounts to an invitation to treat only and is not an offer to sell products or services at any price indicated. Contracts for the supply of our goods from JoTech (us/we) to the consumer (you/your) become legally binding when, in the case of our standard products, payment has been made by you to us. This rule applies except for EXCEPTIONAL PRODUCTS as listed below.
Contracts for the supply of our goods from us to you, and payment from you to us become legally binding when your order has been received and confirmed by us in the below cases. Please note that your cancellation rights will end as soon as we start carrying out the contract - ie begin production of the goods.
a) sales of cloth or net which has been cut to size specifically for your order
b) specially designed/ bespoke products; or products that have been in any way modified from our standard production line. Such items will normally be subject to a documented agreement (including letter or email).
c) bulk purchases (15+) of any standard item, as in such cases your goods will be made specifically for your order.
On receipt of your order, Insectopia will send you a confirmation email which is an acceptance by us of your offer to buy goods or services from us. This acceptance is effective regardless of whether or not you receive the e-mail. It does not indicate that a contract exists between us. We have included this term to protect us should there have been a mistake in pricing, or should we be unable to supply a particular product for some reason. In such cases, we will always contact you first to ensure that the the changed price, substituted goods, or delivery delay is acceptable.
We are free to withdraw from a prospective contract at any time prior to the point at which they become legally binding. This also applies in the case of any error or inaccuracy in respect of the goods or services, any description applied to the goods or services, the availability of the goods or services, or the order itself.
Shipping And Handling Shipping and handling is as per our advertised rates, which may change from time to time, wiithout prior warning. Shipping includes labour, packaging, and postage charges. You will be given the choice between our standard and express delivery services when checking out. On larger orders or products, express delivery may not be available.
Your goods will be shipped using one of the following:
Parcel Hero (a third party agent, who arrange onward shipping using a variey of couriers)
If you are enquiring about our products for delivery outside the EU, please contact us for a quote.
Delivery Schedule Goods sent by standard delivery are normally dispatched within 5 working days of receiving cleared payment, except for EXCEPTIONAL PRODUCTS as listed in these terms and conditions where the delay may be longer. Occasionally we may take longer to ship your order; we will contact you to agree a delivery dispatch date if an unavoidable delay is encountered. From time to time our office is temporarily closed, or special occasions (eg Christmas) can cause delays or disruption. For such events we post a prominent notice on the home page of our website giving standard dispatch dates
If you need goods by a specific date, please contact us before checking out to ensure that we can deliver by that date.
You must inform us within two working days if the goods are damaged in transit, or you believe they have been lost so that we can make a prompt claim against the delivery company and correct the problem. In the case of damaged goods, photographs that clearly show the nature and extent of the damage must be provided. Please quote your order number in all correspondence. With goods sent via the Royal Mail, please note that we may not be able to progress any order for lost goods until 15 working days after the approximate date on which goods should have been delivered - this is Royal Mail policy.
Deliveries are attempted Monday to Saturday, 8am to 8pm. Orders over £25 will require a signature on delivery. Please ensure that there will be someone at the shipping address you have given us who will be able to receive and, if necessary, sign for your parcel during these times. You agree that proof of delivery supplied by our delivery company is sufficient evidence to establish that goods have been received. If you specifically ask us to leave an item with a neighbour or in an unsecured place then this request is entirely at your own risk, and JoTech will not be held liable for any theft of goods or consequential loss which occurs as a result of us complying with your instructions.
Most carriers make a minimum of 2 attempts to deliver. Should goods be returned to us by the carrier Insectopia reserve the right to recoup from you any associated costs which may be incurred. These typically include, but may not be limited to, return or failed postal charges, and import or export charges. Further shipping will not be attempted until these costs, and any additional costs associated with re-shipping the returned goods, have been paid by you.
Back Orders If your item is not in stock, we will back order for you. Back ordering is more commonly required where more than 10 of any item are required, or where the polyester or white nylon netting is required.
You will always be given the option to cancel your order if you would rather not wait.
Tax Charges Price and availability information is subject to change without notice. All our products are subject to the standard rate of 20% VAT for orders placed in the UK or the European Union. All customers in the European Union have to pay UK VAT unless VAT registered, but all goods sent directly overseas to non-EU destinations are zero-rated.
Overseas customers (or the company they represent) will be liable for any local or international import licences, customs clearance permits, or similar importation documents, plus the payment of customs duty, taxes, licenses or charges required for the release of imported goods. Should the shipment be refused entry to the country, confiscated or destroyed by the relevant overseas customs agency as a result of your failure to arrange documentation or to pay charges relating to importation, Insectopia will not: pay for or supply you with replacement goods, reimburse you any sums you have already paid to us, or be held liable for any consential loss or any other costs caused or incurred by you as a result of your failure to successfully complete the process of importation.
Credit Card Security When the order is placed at our website, credit card numbers are encrypted using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site.
Guarantee All our standard products are manufactured in house, and every effort is made to ensure that these reach you in perfect condition. Should there be any problem with your purchase, please do not hesitate to contact us.
Please note that in the case of any bespoke or personalised products, it is your responsibility to ensure that your instructions are clear and complete, and that we are therefore able to interpret your requirements correctly. It is also your responsibility to ensure that such goods are safe and fit for purpose. We will produce all items to the specification and / or dimensions with which you have provided us, but cannot be held responsible for any error, inaccuracy, lack of clarity, or omission in your brief.
Reaching Us If you need to reach us, please email us using the link on the store page, alternatively, you can call on 01827 830 606 (International +44 01827 830 606) or write to us at Rothay Church Lane Austrey CV9 3EE United Kingdom
a. Take and fulfil customer orders.
b. Administer and enhance the site and service.
c. Only disclose information to third-parties for goods delivery purposes.
If you send us feedback about our products, we may contact you to ask whether you would be happy for us to use your comments on our website. Should we do so, your identity will not be disclosed.
Returns Policy Your rights to return goods are protected under the EU Distance Selling Directive and the Consumer Contracts Regulations (2013).
Should you wish to cancel your contract with us, please do so within fourteen working days after the day on which you received the goods. Please note that you have no right of cancellation with respect to EXCEPTIONAL PRODUCTS as listed in our terms and conditions. For your security, we would prefer cancellation to be done in writing (which includes letter or email) as this provides a clear record of what has been requested and when.
Goods should be returned to us with or in their original packaging, and you have a statutory duty to ensure that all due care is taken to ensure that they reach us in their unused and original condition. When returning items include the invoice number or order number, your name and address, and please let us know whether you would like us to exchange the item or refund you. If you prefer, a returns form can be provided on request so please do not hesitate to ask if you would like a copy.
Where returning goods as unwanted, any and all shipping, customs or legal costs associated with the return of the goods will be borne by you. If you are returning goods and they become damaged in transit, the cost of any damage or wear will be deducted from your refund. We therefore recommend that you take out enough postal insurance to cover their full value. If the goods have been excessively handled before their return, such that they are damaged or otherwise unsaleable, a proportional deduction willl also be made from your refund.
On receipt of returned goods we will refund your money within 14 days or exchange the goods within the same timeframe, as requested. Within the UK the refund will be for the full price of the goods, including our standard rate shipping charge. Outside the UK the refund will be for the invoiced price minus a) the actual price we paid to ship the goods to you and b) any bank or other charges involved in the refund transfer.
This cancellation policy does not affect your rights when we are at fault - for example, if goods are faulty (unless you have already agreed to accept them in their faulty state) or misdescribed.
These terms apply to your current order. We may change our terms and conditions at any time, so please do not assume that the same terms will apply to any order you may make in the future. None of these terms affect your legal rights and these are not diminished in any way. If any term is held to be invalid under any applicable statute or rule of law, that term is automatically omitted from the terms to minimum extent necessary to comply with the law and without affecting the validity or enforceability of the remainder.
Remittance Terms Please ensure you have read our terms and conditions relating to your purchase.